At Berinah Luxe, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.
1. Eligibility for Returns
You may request a return or replacement if:
- The product arrives damaged or defective.
- You receive a product different from what you ordered.
- The product is missing parts or accessories included with the order.
The return request must be raised within 7 days of delivery.
Products must be returned in their original condition, unused and unworn, with the original packaging, tags, and accessories intact.
2. Non-Returnable Products
Returns may not be accepted for:
- Products that have been worn, used, altered, or damaged after delivery.
- Products without original packaging or tags.
- Products damaged due to improper handling or storage.
- Products returned after the applicable return period.
- Items purchased during a sale or promotional offer, unless the product was received damaged, defective, or incorrect.
3. Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Clear photographs of the product
- Photographs of the packaging
- A short description of the issue
- Unboxing video, if available
Our team will review the request and provide the next steps.
4. Refunds
Once the returned product is received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be processed through the original payment method, where possible.
Depending on your bank or payment provider, the refunded amount may take additional business days to appear in your account.
5. Exchanges & Replacements
If you receive a damaged, defective, or incorrect product, Berinah Luxe may provide a replacement, subject to product availability.
If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.
6. Return Shipping
If the return is due to a product being damaged, defective, or incorrectly delivered, Berinah Luxe will determine the appropriate return shipping arrangement.
For returns requested for reasons not covered by this policy, return shipping costs may be the customer’s responsibility.
7. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Once an order has been shipped or dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return process.
8. Refund for Promotional or Coupon Orders
Orders placed using discount coupons, promotional offers, or special discounts may be subject to additional terms.
The refundable amount, where applicable, will be calculated based on the actual amount paid after applicable discounts.
9. How to Request a Return or Refund
To request a return, replacement, or refund, contact us with your:
Name:
Order Number:
Registered Email/Phone:
Reason for Return:
Photos/Videos of the Product:
Email: berinahluxe@gmail.com
Phone/WhatsApp: 9952283488
Our customer support team will review your request and guide you through the process.
10. Policy Updates
Berinah Luxe reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be published on this page with the updated effective date.